|Email Abuse Policy
Email misuse is a significant problem and we hope to engage our customers and partners in a fight against the criminal misuse of email. We will never share any of our customers' email addresses with other parties and will only send them email related to purchases or product information. What can we do? We hope that you'll find the following information helpful.
PROSECUTION OF EMAIL ABUSE
The misuse of Internet email services is illegal and is punishable under federal and local laws, including the Lanham Act, the Computer Fraud and Abuse Act and the Economic Espionage Act, among others.
The courts have already recognized that such misuse causes economic harm and can adversely affect a company's reputation; judges have awarded affected companies sums in excess of the assessed damages and also the costs incurred during litigation.
What is "misuse"? The standards have been clearly laid down by the courts, and there are established legal precedents. In interstate commerce, designating goods and services in a way that is likely to cause confusion and to deceive consumers with regard to the origin, sponsorship, or approval of a company's goods or services is clearly illegal and is a form of fraud.
Our organization will not hesitate to bring legal action against any individual or corporation when there are grounds to believe that such individuals/companies are or have been deliberately and intentionally "spoofing," misrepresenting, impersonating, or in any way misappropriating any of our organization's Internet domain names or other corporate identifications. Both criminal and civil redress will be sought; all suspected criminal misuse will be reported to the Federal Bureau of Investigation and the Federal Trade Commission.
EMAIL DISTRIBUTION VIRUSES
Much of the malicious email that now permeates the Internet is generated by the viruses such as the "Klez" virus. This takes addresses from an email client on an infected computer and sends infected mail to everyone in that client's e-address book. The "from" address is randomly set to one of these addresses to deceive recipients that they know the sender's identity and that the message may therefore be safely opened. To avoid propagating this pernicious virus and to protect your own system, virus-protection software is absolutely essential.
An excellent free antivirus program called Avast is available here.
We encourage all who receive email that appears to be impersonating us as a sender and contains unsolicited "spam" or malicious attachments, to notify the company immediately by contacting email@example.com. Be sure to identify yourself and to attach the message and the header information (in Outlook, just drag the message into a new message and send it to us).
For more information about address spoofing and other forms of email abuse, we recommend these links:
We appreciate the attention you have given this matter and encourage you to contact us with any questions or concerns.We value and respect the privacy of all users of the Internet and will do everything possible to ensure privacy. Our customers can rest assured that our website is a secure place to transact business. Please let us know if you should receive an unsolicited email from us.
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